Outback inverter tech support. The time and date must be accurately program.

Outback inverter tech support. 4363 is the direct tech line. Because they are Made-in-WA, customers benefit from the in-state incentive to help recoup their cost. Outback Power Technologies got its start in 2001 manufacturing integration hardware for housing electronics used in solar installations. The Company is also a member of The Alpha Technologies -- a global alliance of companies that share a common philosophy: create world-class powering solutions for communication, commercial, industrial and Added ability to set the Over-frequency Stage 2 (OF2) Trip time and Under-frequency Stage 2 (UF2) Trip time to 10 seconds. When the trip time is set at 10s, the inverter will ride-through for at least 9. If service is required, the OutBack Technical Support representative will issue a Return Material Authorization (RMA) number. A: Most communications devices sold by OutBack Power are compatible with OpticsRE except the MATE/MATE2. You may find temperature compensation is charging your battery higher vs setpoints. It comes with a mounting bracket for an OutBack MX60. They currently have just the one 8kw inverter, however, it isn't quite meeting their needs. com. For your second problem I'd check to see if the OutBack has compiled a database of the most up-to-date technical documentation and firmware to help installers and technicians with installation and servicing. Contacting OutBack To request warranty service, contact OutBack Technical Support at +1. They are in Washington State though, so service may be slower. A little background for my time in the renewable space: I started in OutBack Power Technical Support in 2015 and then went to Magnum Energy Technical Support in 2017. Using Inverter Input Modes for Smart Grid Management Some battery based grid connected inverters from OutBack Power have a unique collection of functions designed to optimize utility power usage for OutBack customers. May 20, 2020 · Can anyone help me with adding another Outback inverter? I'm trying to figure out how to add one to my parents off-grid system. In the past few months we increased the size of our Tech Support Team from 2 to 5 full time members, we are training two of them up and the other three are veterans of OutBack Power. OutBack has compiled a list of notes and documents to help explain specific applications for our products. GIP file which sets the inverter to the grid support settings required by the Puerto Rico Electric Power Authority. 2 – OutBack Firmware Version DoD). Product, regulatory, training and support resources for solar installers, EPCs and other solar and renewable energy industry professionals. OutBack Power inverter/chargers have a reputation of delivering superior product performance for remote off-grid power systems. Whether you need a solar inverter, solar battery, or other renewable energy product, OutBack is the choice for your system. com, M-F 6am to 5pm Pacific Standard Time. 4363 Link: Support Center Link: Start a Support Case Link: Technical Support Forum OutBack has recorded numerous videos to assist you with your OutBack Power System. Oct 4, 2024 · Someone from our Technical Support Team reached out to you earlier this week, I hope you are able to get your issue resolved shortly. The latest firmware for the Radian Series can be found here. You should About OutBack Power Technologies OutBack Power Technologies is a leader in advanced energy conversion technology. co. SALES SUPPORT sales@solarstore. 360. After exhausting all other possibilities, I'm left with an inverter that is unable to process about the last 700 watts of my power production. Call them Monday and you will be able to speak to a knowledgeable tech immediately. Sol-Ark is a high freq inverter. Mar 29, 2016 · Hi Joe, I suggest you call OutBack support. MidNite Solar offers a large variety of alternative energy products from E-panels to charge controllers and inverters. In situations where this is not possible (in inverter models without an “A” suffix, for instance), please consult OutBack Power to achieve the appropriate LBCO para Support@OutBackPower. Stacking assigns the FX's to power individual legs of the system, an Outback MATE is requir The Radian™ Series Grid/Hybrid™ (full-flexibility grid-interactive/off-grid) Inverter/Charger is engineered toward one goal: making system design and installation easier and faster in grid-interactive and comprehensive off-grid applications. Tech Support Videos Energy Storage Inverters/Chargers System Management Charge Controllers Mojave Updating Firmware for OutBack Radian Inverter Keeping the firmware for your OutBack Radian inverter up-to-date helps ensure your grid hybrid or off grid solar system is functioning properly. Find quick access links to the marketing and sales support materials most requested by OutBack distributors, OEMs and other channel partners. Our products include true sine wave inverter/chargers, maximum power point tracking charge controllers, and system communication components, as well as circuit breakers, batteries, accessories, and assembled systems. 2. 360. To re Stacking allows all the FX's to work together as a single system. This means that the most advanced inverter features are now available on the industry’s most trusted and proven systems platform, for unmatched flexibility and value. Nov 14, 2019 · A word of warning for Outback inverter users. Home Products Support Distributors Contact English Français Português Español Mar 28, 2020 · Have had Outback inverters in previous coaches and Outback controllers now. In situations where this is not possible (in inverter models without an “A” suffix, for instance), please consult OutBack Power to achieve the appropriate LBCO p Support@OutBackPower. 6030 Fax: +1 360. Oct 2, 2020 · As such, if they need Technical Support for products like the Radian or FM100, they have a channel to get help from OutBack Power. Terms & Privacy OutBack Power designs and manufactures off grid and grid connected solar plus storage systems for energy independence. 0. About OutBack Power OutBack Power is a leader in advanced energy conversion technology. Your Flexmax is probably an orphan in this system. They can hook you up with an internal fan and instructions on how to replace it in the field or make arrangements to have it repaired in Arlington WA. It is designed for indoor or enclosed locations. Benefits: Maximize system performance and energy savings Reduce the need for costly, on-site maintenance Stay connected with your green lifestyle Home Products Support Distributors Contact English Français Português Español Customers Home owners Partners Installers Customer Overview Resources Technical support Outback resources Technical support Outback resources Limited Warranty EnerSys, Alpha Technologies Services, Inc. They put you in a "call back queue" instead of connecting you to someone with a clue right away. The probably have the best phone tech support of any rv electronics company. Sep 13, 2023 · The service technician at Outback told be I have to replace it with the exact FX2524T inverter, if I use one of the later replacement models I will have to replace everything (hub etc). NOTE: Before performing this update, OutBack recommends updating the MATE3s system display to revision 001. Using decades of experience, our technicians can quickly diagnose and troubleshoot inverter issues. FLEXmax Series Charge Controllers. The time and date must be accurately program Oct 12, 2012 · I called tech support and am really disappointed to learn that Outback really does not want to talk to an owner/self-installer. This application note will show how to configure the Radian and FXR class inverters for various power conversion applications including: Feb 11, 2024 · The Outback AC and DC wiring boxes are pretty beefy and well-equipped with bus bars and circuit breakers/slots and I might keep them in play even when I get around to completing the upgrade with a Victron inverter (some Victron blue paint may be required to address the early-21st century Outback forest green). Firmware Updates Home Resources Technical Support Firmware Updates System Management MATE3 Over the past year (2015), Fire Mountain Solar of Mt Vernon, WA has installed several battery-backup grid-tied solar systems using the Outback Power's Radian inverter and batteries. and system sizes. Added ability to set the Over-frequency Stage 2 (OF2) Trip time and Under-frequency Stage 2 (UF2) Trip time to 10 seconds. Reset your FX's to factory defaults using an Outback MATE3 all of your charging set points and stacking will have to be re-programmed. OutBack’s pre-assembled and pre-wired FLEXpower systems are equipped with the OutBack FXR / VFXR™ Series inverter/chargers. Tech Support from OutBack Power:Advance Generator Start (AGS) starts the generator anytime one or more of the Gen Start conditions are true and will stop the May 31, 2008 · Photos of My OutBack Power System A place to post images and descriptions of your OutBack Power System Moderators: OutBack Moderator Team, OutBack Mojave Firmware UpdatesVersion 1. 2 – OutBack Firmware Version e (DoD). Two years later I transitioned to Inverter / Chargers Firmware UpdatesEmail: E-Mail Us Phone: +1 360. You should unplug the temp prob from your inverter if using lio*. Temperature compensating is hard set in the outbacks, Confirmed on my VFX and Radian. Press the center button, select “Inverter”, scroll down to “Model Select”, press the center button, and then change the model to the correct (sealed) version. Explanation of the meter screen and inverter mode. More technical information is available in the OutBack Power Support Center. OutBack Power Support Center Outback Power is committed to provide excellent customer service support for all of our products. Cut outs for mounting up to Feb 4, 2009 · The Outback Inverter VFX 3648 that is parallel stacked for a 120/240V output. CO. OutBack Power, headquartered in Bellingham, Washington and is the leading designer and manufacturer of advanced power electronics for renewable energy, back-up power and mobile applications. The following firmware versions are outdated and should only be used upon recommendation from OutBack Power Technical Support. New Features: Added support for SA-compliant inverters Added support for the new OutBack FlexMAX 100 charge controller Enhancements: Updated internal Web page links to point to the new OutBack Power Web site resources Improved replay functionality Added support for data streams for FXR inverters Improved some event history messages in OPTICS If necessary, contact the installer or OutBack technical support. For further specifications on how and what can be stacked, refer to on stacking FXR and Radian inverters. 4363 or visit our Online Support Request page. 004. Nov 19, 2021 · Re: Outback Tech support by pss » Sat Nov 20, 2021 7:10 pm I thought the "cloud brain" expressed in this forum was Outback tech support. Also for: Flexmax 80. Don’t wait—we’re only a phone call away! The ability to see the electricity you produce and consume is a powerful advantage, get it with the first and only Full Control and monitoring platform from OutBack Power. , its affiliates, and subsidiaries (“we” or “us” or “our”) warrant that during the applicable warranty period the following products (each, the “Product”) will be free from defects in materials and conform to the published or designated specifications for the product’s Form, Fit and Function (defined below). Aug 6, 2023 · Please try to find out why you have an Outback Mate and Outback hub and for that matter, an Outback charge controller. We will provide honest and accurate consultation on the whether Sign In Create an account Optics RE from Outback Power Access your solar energy system anytime, anywhere Monitor and control your system from any internet enabled computer, tablet or phone. (12-VDC inverters are not grid interactive. Aug 12, 2020 · OutBack Power, headquartered in Bellingham, Washington and is the leading designer and manufacturer of advanced power electronics for renewable energy, back-up power and mobile applications. With the recent introduction of the Radian Series Inverter/Charger, OutBack now offers an ideal solution for advanced Grid/Hybrid Nov 27, 2021 · Outback Radian GS8048a is a low freq inverter. About OutBack Power Technologies OutBack Power Technologies is a leader in advanced energy conversion technology. The Company is also a member of The Alpha Technologies -- a global alliance of companies that share a common philosophy: create world-class powering solutions for communication, commercial, industrial and 4 days ago · Grid Tie Applications Discussion about OutBack Inverters in Grid Tie Applications Moderators: OutBack Moderator Team, OutBack OutBack Power, headquartered in Bellingham, Washington and is the leading designer and manufacturer of advanced power electronics for renewable energy, back-up power and mobile applications. We look forward About OutBack Power OutBack Power is a leader in advanced energy conversion technology. Sep 6, 2016 · Outback Tech Support back? by aaarneson » Thu Dec 12, 2024 6:22 pm 12 Replies 3275 Views Last post by Echo5 Tue Apr 01, 2025 9:49 am A step by step tutorial on how to replace all three circuit boards on a FX series inverter. I had well over a decade of experience with outback products, including their inverters on N6062. FLEXmax 60 controller pdf manual download. 001 or greater. ke TECHNICAL CENTER Reach out for any technical issues TECHNICAL SUPPORT info@solarstore. The generator runs when we required and starts correctly from charge controller or mate. OutBack products include true sine wave inverter/chargers, maximum power point tracking charge controllers, and system communication components, as well as circuit breakers, batteries, accessories, and assembled systems. KE? The industry’s most trusted and proven platform for backup power—that’s the essence of OutBack Power’s FXR Series of inverter/chargers. 618. So far what you have described is messy without an Outback inverter and FNDC connected and all Outback charge controllers to work in concert together. 063 or greater. Cut outs for mounting up to A quick overview of Outback Power systems: an American manufacturer of battery-based solar systems, energy storages and inverter/chargers with 20 years of experience. The results of this model change will take effect within 1 minute of making this change. Tech Support | MATE3 AGS Load Start OutBack Power • 2. For your second problem I'd check to see if the As the industry’s first multi-voltage MPPT charge controller with a landmark design, OutBack’s FLEXmax Series is the most recognized controller on the market today. Soon, sine wave inverters were added which have been followed in the recent years by MPPT charge controllers, communication/network products and a full line of integration products. FLEXmax Controllers support a wide variety of system designs, battery chemistries, and integrate seamlessly in terms of system data management and programming. Their VFX series of vented inverters, and FX series that is completely sealed offer a solution for every off-grid or grid-tied need (their inverters can ‘sell’ excess energy to the grid). The latest, most advanced features on the industry’s most trusted and proven platform—that’s the essence of OutBack’s new FXR™ Series of Grid/Hybrid inverter/chargers. To ensure warranty coverage, this contact must be within the effective warranty period. Our products include true sine wave inverter/chargers, maximum power point tracking charge controllers, system communication components, as well as breaker panels, breakers, accessories, and assembled systems. We also offer repairs for inverters that are no longer covered by warranty. The E-Panel Lite for Xantrex inverters that mounts next to the inverter is also available. OutBack Power Systems OutBack Power Systems is a leader in advanced energy conversion technology. Outbackpower © 2025 All rights reserved. Browse the categories below and click the link for the video you’d like to watch: Outback Power is committed to provide excellent customer service support for all of our products. Jun 17, 2023 · Hello again solar sorcerers, I have reinstalled my six charged and balanced BB10012s in series/parallel for 24v/300Ah to the Outback controllers and inverter/charger. They do not purchase the SPC-iii product from OutBack Power. 83 seconds. Use the product categories below to find the technical documentation for your product. Fixed an issue that could cause MATE3S to report incorrect register settings when mode is either GridTied or GridZero. See below for a list of common troubleshooting techniques for these OutBack Power products. The Sol-Ark is like two 120vac inverters in series, with each side limited to half inverter ratings. It is an outstanding system backed by outstanding technical support, design and manufacturing. 006. You will need to figure out an address to have the fan shipped to if you want to do the repair in the field. Outback Radian LF can share a bit of power between sides through its large output transformer. The Company is also a member of The Alpha Technologies -- a global alliance of companies that share a common philosophy: create world-class powering solutions for communication, commercial, industrial and Noor and Sons being the Distributor feels pride in bringing industry leading products of Outback inverter / chargers to Pakistani market. Resources Technical support Outback resources Technical support Outback resources View and Download OutBack Power FLEXmax 60 owner's manual online. Welcome to the OutBack Power Systems FX Series Inverter/Charger System The FX Series Inverter/Charger of ers a complete power conversion system—DC to AC, battery charging, and an AC transfer switch—and can be used as a stand-alone or back-up application. This application note will show how to configure the Radian and FXR class inverters for various power conversion applications including: OutBack Power, headquartered in Bellingham, Washington and is the leading designer and manufacturer of advanced power electronics for renewable energy, back-up power and mobile applications. Tech Support from OutBack Power:The charger menu allows these settings to be adjusted from default values to the battery manufacturer's recommendations. ) OutBack Power, headquartered in Bellingham, Washington and is the leading designer and manufacturer of advanced power electronics for renewable energy, back-up power and mobile applications. The Company is also a member of The Alpha Technologies -- a global alliance of companies that share a common philosophy: create world-class powering solutions for communication, commercial, industrial and Release Date: September 2018 Additional Information: This update enables the 24 and 48-VDC FXR-series inverters to load the new PREPZ1R2. 063 or gr ater. Dec 5, 2023 · I won't burden the reader with the long, involved debugging process, or the back-and-forth with Outback Tech Support, but through a process of elimination, I finally found the "smoking gun". 5K views • 13 years ago OutBack Power, headquartered in Bellingham, Washington and is the leading designer and manufacturer of advanced power electronics for renewable energy, back-up power and mobile applications. I've been trying to do some research, but it would really help if I could About OutBack Power Technologies OutBack Power Technologies is a leader in advanced energy conversion technology. Read more Technical Support Phone: 360. Fixed an issue that could set incorrect values in the profile wizard for FXR and GS inverters. OutBack products include true sine wave inverter/chargers, maximum power point tracking charge controllers, and system communication components, as well as circuit breakers, accessories, and assembled systems. 5vdc and I thought all my problems were About OutBack Power Technologies OutBack Power Technologies is a leader in advanced energy conversion technology. For further specifications on how and what can be stacked, refer to these tech notes or this tutorial video on stacking FXR and Radian inverters. If necessary, contact the installer or OutBack technical support. Support is essentially an off-grid mode, or where grid AC input is used as a backup source. To request warranty service, contact OutBack Technical Support at +1. Up to nine inverters can be combined in a 3-phase system with the 12V, 24V or 48V models, and up to 36kW in a grid-tied Oct 6, 2011 · Grid-use mode allows programing the times the FX system connects to an AC input source and enables the USE mode. Jul 17, 2024 · Hello everyone! My name is Anthony and I am pleased to be your OutBack Power USA point of contact here on the forums. . Jan 23, 2024 · At the same time, I discovered that Outback Power had a new version of their inverters that now included the power boost function. Installing off-grid solar systems is a fast-paced, constantly changing business. Jul 10, 2018 · OutBack Power makes rugged inverters and charge controllers designed to survive in environments that would normally destroy other inverter/chargers. This application note will show how to configure the Radian and FXR class inverters for various power conversion applications including: Jan 8, 2022 · Outback has two operating modes with similar sounding names but different functionality: Support, and Grid Support. Outback is located in Arlington, Washington and is privately held. Main breaker, inverters cables, 500-amp/50mv hunt or battery monitoring systems, 175-amp AC-power distribution block, 50-amp AC-input disconnect for generator or utility, 50-amp AC bypass switch are included and pre-wired. After my stint there, I came back to OutBack Power as an Inside Sales person. In addition to brands such as Xantrex, Magnum and Victron, we can also evaluate and repair inverters by Trace, Outback Power Systems and Schneider Electric. Note that this affects Optics integration only. Keeping the firmware for your OutBack Radian inverter up-to-date helps ensure your grid hybrid or off grid solar system is functioning properly. 6019 Mar 29, 2012 · Select the AC input type and limit the current the inverter asks for. We are About OutBack Power OutBack Power is a leader in advanced energy conversion technology. Related to the conversation here: I just had a minor inverter error/short question - Tried calling Outback support. Our products include true sine wave inverter/chargers, maximum power point charge controllers, system communication components, as well as breaker panels, breakers, accessories, and assembled systems. 6030 or direct at +1. Technical support Outback resourcesOutbackpower © 2025 All rights reserved. Stacking is the method that OutBack uses to allow the inverters to act as a single system and work together to charge batteries and provide power loads. It does not share power between 120vac sides. While you run your company, we provide you with fast, dependable service as your solar energy equipment supplier. Therefore, OutBack equipment paired with PHI Batteries should use firmware version 001. etc. For a full list of model and firmware numbers please contact customer support. Oct 22, 2022 · Outback tech is no help, they offered up all the usual: clogged vent, low SOC of the batteries, poor connections, etc. ke NEW TO SOLARSTORE. We have installed over 300 MW of energy- efficient solar systems and battery storage for homeowners and businesses – helping thousands build a better future. OutBack Power Technical Support's direct contact is 360-618-4363, support@outbackpower. Learn about combining residential generators with OutBack Power’s energy storage systems. For three days everything worked perfectly, inverting, batteries hovered around 27. 21 for Mojave OGHI8048A Inverter/Charger Contents of the Release: Bug fixes Release Date: September 2023 Additional Information: Bug Fixes: Fixed an issue that could cause generator charge limit settings in Optics to render incorrectly and for values set in Optics to not be applied to the inverter. Capable of off-grid or grid-connected operation in a single model, the FXR Grid/Hybrid inverter/chargers provide system designers with unprecedented flexibility and compatibility for nearly any power conversion Discussion about OutBack Inverters in Grid Tie Applications Moderators: OutBack Moderator Team, OutBack 1145 Topics 8316 Posts Last post Re: Transfer from Battery to … by raysun Mon Aug 18, 2025 5:05 pm Off Grid Applications Discussion about OutBack Inverters in Off Grid Applications Moderators: OutBack Moderator Team, OutBack 3335 Topics Included in all of the FLEXmax Charge Controllers are the revolutionary features first developed by OutBack Power, including support for a wide range of nominal battery voltages and the ability to step-down a higher voltage solar array to recharge a lower voltage battery bank. OutBack has compiled a database of the most up-to-date technical documentation and firmware to help installers and technicians with installation and servicing. Use the filtered menus below to find the document you’re looking for. When you click 1 for technical support as opposed to 2 for sales, the phone system routes you to Sales anyways. 435. ixkyaql chto gkmn acc hhgh bsyfg mjwaidm wni rkbfke zzop